iPhone and Android smartphones have an integrated eSIM chip, so you can activate our data packages on your device immediately. Check the device list, whether your smartphone has an eSIM chip. You do not need a physical SIM card to use the service.
No, regardless of whether you have a mobile phone contract or a prepaid tariff, you can use ClouSIM. ClouSIM is a cost-effective addition to your regular mobile phone provider without affecting your existing mobile phone contract.
In the settings of your smartphone, you can define whether you want to use the ClouSIM data plan. ClouSIM only offers data volume/internet. Here you will find an overview of the data packages offered.
No, our prepaid data packages end automatically after 30 days.
Have a look into the device list, whether your smartphone can be used with an eSIM.
You can find detailed instructions on what you need to set up on your smartphone on our Help pages
If your data plan doesn't work or can't be installed on your device, we'll refund the amount you paid, no questions asked. This guarantee only applies to faulty data plans without data usage. Please also note our General terms and conditions
You can view your current data usage at any time by logging in to My eSIM. Simply go to "Dashboard" and check your data usage on the corresponding eSIM.
Our data packages do not include a telephone number. If you would like to make calls using the data plan, we offer this with the ClouFON product at www.cloufon.com.
Depending on the country, you use the mobile network of a provider with whom ClouSIM has a so-called "roaming agreement". As a rule, these are all mobile networks in the country in which you are located.
You can add additional data to an eSIM at any time via your ClouSIM account. For more information, see Add data.
Our eSIM data plans are prepaid and the prices you see include all taxes and fees. We never charge you roaming fees or other fees on our data plans.
Typically, activating new eSIM data plans in our partner networks takes less than 20 seconds, depending on the network coverage in your location. Once you receive your activation email with your QR code, the eSIM is ready for activation.
Yes, most eSIM compatible devices support the installation of multiple eSIM data plans at the same time. Please note that only one physical SIM card and one eSIM can be active at a time (also known as primary and secondary data plan). You can turn eSIM data plans on/off to switch your secondary data plan without deleting each eSIM. For more detailed information on using multiple eSIM cards and secondary data plans, please refer to your device's documentation as features vary slightly from device to device.
Yes, you can use the hotspot function on your smartphone and share the data package with other devices.
The eSIM data connectivity is extremely secure. It provides a reliable and secure mobile data connection that is far safer than public Wi-Fi and other alternatives. eSIM data plans are ideal for everything from calling to email, web browsing, video conferencing and corporate VPN connectivity.
The ClouSIM provider does not store your PayPal and bank details.
Your privacy is guaranteed with us, which is why we do not pass on your data to third parties.
If you have any questions or problems, please send an e-mail to: support@clousim.de.